Customer service representative pay in Boston, MA
Customer service representatives in the Boston-Cambridge-Newton, MA-NH metro area earn a typical $49,920 a year. The middle half earn $42,760 to $62,040, and the top 10% earn more than $75,950. About 37,780 people do this job there.
Source: BLS Occupational Employment and Wage Statistics, May 2025 (occupation: Customer Service Representatives, SOC 43-4051).
Pay range
| Bottom 10% earn less than | $35,720 |
| 25th percentile | $42,760 |
| Median (typical) | $49,920 |
| 75th percentile | $62,040 |
| Top 10% earn more than | $75,950 |
Typical pay here ranks No. 5 of 50 large metros for customer service representatives before taxes and prices.
After taxes and cost of living
At the typical $49,920, a single filer keeps about $40,000 a year after federal, Social Security, Medicare, and Massachusetts state income tax. Prices in Boston are 8% above the US average, so that take-home buys what $36,900 would in a typical US city. That ranks Boston No. 24 of 50 large metros for customer service representatives after cost of living.
Where customer service representatives’ pay goes furthest
- San Jose, CA$60,480 typical · worth $44.5k
- San Francisco, CA$57,830 typical · worth $40.8k
- Memphis, TN$44,090 typical · worth $40.8k
- Seattle, WA$53,550 typical · worth $40.7k
All 50 metros for customer service representatives →
Where does your salary land?
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Common questions
How much does a customer service representative make in Boston, MA?
The typical (median) customer service representative in the Boston-Cambridge-Newton, MA-NH metro area earns $49,920 a year. The middle half earn between $42,760 and $62,040, and the top 10% earn more than $75,950. Source: BLS Occupational Employment and Wage Statistics, May 2025.
What is a good salary for a customer service representative in Boston?
Anything above $49,920 pays more than half of customer service representatives in Boston. $62,040 or more puts you in the top quarter, and $75,950 in the top 10%. Experience and employer move where you should be in that range.
How much does a customer service representative in Boston take home after taxes?
At the typical $49,920, a single filer keeps about $40,000 a year ($3,330 a month) after federal, Social Security, Medicare, Massachusetts state income tax. With local prices 8% above the US average, that buys what $36,900 would in a typical US city.
Where do customer service representatives get paid the most after cost of living?
Among the 50 largest US metros, typical customer service representative pay goes furthest after taxes and prices in San Jose, CA, San Francisco, CA, Memphis, TN. Boston, MA ranks No. 24.
More: Customer service representative pay in every large metro · Pay for other jobs in Boston, MA
Local prices: BEA regional price parities, 2024. Updated November 2026.